mejampoPrivacy Policy

What we collect when you create a mejampo account

We collect your full name, date of birth, phone number, email address, and national ID number (KTP) during signup. We use this information to verify your identity against government records and confirm you are of legal age in your jurisdiction. We store your ID data encrypted and never share it with third parties except to meet anti-money-laundering compliance requirements.

When you deposit or withdraw on mejampo, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the date, and the status. We do not store your payment credentials (e.g., your mobile banking PIN or bank password)—your e-wallet provider or bank handles those securely. We store only confirmation receipts and transaction references on our servers.

How we use your data on mejampo

We use your personal data for four primary purposes. First, we verify your identity to prevent fraud and comply with gaming regulations. Second, we process your deposits and withdrawals accurately and on schedule. Third, we monitor your account for suspicious activity—unusual login patterns, rapid large withdrawals, or deposits from multiple sources. Fourth, we generate audit reports for regulatory authorities if required by law.

We do not use your data to send unsolicited marketing emails. We do not share your email with third-party advertisers. We do not sell your gaming history or betting patterns to other platforms. Your data belongs to you; we hold it only for the purposes described in this policy.

Your privacy on mejampo is protected by encryption, limited access controls, and transparent data handling.

Where we store your data and cross-border transfers

We store all account data—personal information, transaction history, game records—in encrypted form on servers in Indonesia and Southeast Asia. We do not transfer your data to overseas jurisdictions without explicit encryption and legal compliance review. Our servers are protected by firewalls, intrusion detection, and regular security audits. We perform automated backups to prevent data loss due to hardware failure.

Our data centers are located in Jakarta, Surabaya, and Bandung, ensuring your information stays within the region where you use mejampo. If we ever need to migrate data or conduct maintenance, we notify you via email in advance. We never move your data without your consent, and we comply with all local data protection laws.

Third-party processors and payment partners

We work with payment processors to handle deposits and withdrawals. Our processors include local payment, online payment, e-wallet, mobile banking, local payment, online payment gateways, and banks (e-wallet, mobile banking, local payment, online payment). These partners have their own privacy policies; we do not control how they handle data beyond our instructions. We share only the information necessary to complete your transaction—never your password, 2FA code, or unnecessary personal details.

We also work with identity verification services to confirm your KYC information against government records. These services operate under strict confidentiality agreements. We never disclose your ID number, date of birth, or full name to external parties except when required by law or to complete a transaction you initiated.

Cookies, session tokens, and device identifiers

We use cookies and session tokens to keep you logged in on mejampo across multiple visits. These cookies store only a session ID; they do not contain your password or payment information. Your browser automatically clears session cookies when you close mejampo, or they expire after 30 days of inactivity.

On your mobile device, we store a device identifier—a unique code assigned to your phone or tablet. This identifier helps us recognize your device when you log in and detect unauthorized login attempts from new devices. We ask you to verify via email or SMS if someone tries to log in from an unknown device. You can revoke device access at any time through your account settings.

Your rights: access, update, and deletion

You have the right to request a copy of all your account data at any time. We provide your personal information, transaction history, login records, and game records in an encrypted file. You can download this file through your account settings under "Data Export." We prepare and deliver the export within five business days.

You also have the right to update your personal information. You can change your email address, phone number, or password directly in account settings. If your national ID or date of birth changes (e.g., after renewal), contact our support team and we will update your profile after re-verification.

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  Right to access your dataYour control

  Request a full export of your account data anytime through account settings. We deliver it encrypted within five business days.

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  Right to update your informationYour control

  Change your email, phone, or password in settings. Update national ID or address by contacting support.

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  Right to close your accountYour control

  Request account closure anytime. We process your request within five business days and return any balance to your registered payment method.

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  Right to data deletionYour control

  After account closure, we retain records for 5-7 years (as required by law) then delete personal information.

Account closure and data retention

If you close your mejampo account, we retain your account data for the period required by law—typically 5 to 7 years for financial records. During this retention period, your data remains encrypted and segregated from active accounts. After the retention period expires, we delete your personal information, transaction history, and login records permanently.

We may retain aggregate (anonymized) data for statistical purposes—for example, the number of accounts created, average session length, or game popularity. This data cannot identify you and is used only internally to improve our platform. We never sell anonymized data to third parties.

Security measures and breach notification

We protect your data through encryption (AES-256 for stored data, TLS 1.3 for data in transit), two-factor authentication for account access, and regular security audits. Our team monitors for intrusion attempts and malware. We limit data access to employees with a legitimate business need and require them to sign confidentiality agreements.

If we detect a data breach, we notify affected account holders via email within 24 hours. We describe what was compromised, what steps we took to secure your data, and what you should do to protect your account. We also notify relevant regulatory authorities as required by law. You can request a security incident report at any time through support.

Policy updates and your consent

We may update this privacy policy from time to time as our practices evolve or to comply with new regulations. We notify you of material changes via email at least 14 days in advance. If you disagree with the updated policy, you have the right to close your account before the changes take effect.

By continuing to use mejampo after an update, you agree to the revised policy. If you have concerns about any change, contact our support team—we are happy to discuss our data practices in detail.

Jurisdiction and data protection laws

We operate mejampo in compliance with Indonesian data protection law and the laws of jurisdictions where we provide services. Your data is processed in accordance with anti-money-laundering regulations, gaming regulations, and local privacy laws. If local law requires us to disclose your data to government authorities, we comply with those legal requirements.

You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your personal information. Our contact information is available below, and our support team can assist you in filing a complaint or seeking remedies.

Contact us about privacy on mejampo

If you have questions about how we handle your data, want to exercise your rights (access, update, or delete), or have a privacy concern, contact our data protection team. We respond to all privacy inquiries within five business days. You can reach us via in-app chat, email, or phone—available 24 hours a day in English or Indonesian.

Our privacy team investigates complaints thoroughly and takes corrective action if we find we have violated our policy or applicable law. We are committed to transparency and accountability in all our data practices on mejampo.