mejampoFrequently Asked Questions
Users accessing mejampo ask about account setup, deposit and withdrawal mechanics, game rules, and security practices. These questions span several areas: how to register and verify your identity, which payment methods we accept and how funds move, what slot and live-dealer games we offer, and how we protect your account data.
This page answers the most common queries our support team receives. You will find guidance on password recovery, transaction fees, KYC verification documents, withdrawal timelines, and our support availability. If your question is not covered here, our 24-hour support team in English and Indonesian can assist you via in-app chat, email, or phone from your account dashboard.
For detailed information about our service availability by jurisdiction, account eligibility, and legal obligations, please read our Legal noticeFor complete terms governing deposits, withdrawals, and game play, see our Terms and ConditionsFor how we collect, store, and use your personal data, see our Privacy Policy
- • Account and registrationhow to start, KYC verification, password recovery, and account access
- • Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- • Game rules and offeringsfootball betting, live-dealer tables, slots, and esports markets
- • Security and account carepassword reset, account preferences, and data handling
We at mejampo verify your identity to comply with anti-money-laundering law and to ensure your account is genuine. During registration, you provide your full name, date of birth, email, and phone number. We then request your national ID (KTP if you are in Indonesia), a photo of your ID, and sometimes a selfie for facial comparison. You upload these via our mobile app or desktop portal. Our verification team reviews your documents within 24 hours, usually much faster. If your documents are unclear or do not match your account details, we ask you to resubmit. Once approved, your account is verified and you can deposit and withdraw immediately. If your KYC is rejected, we notify you of the reason and allow you to reapply. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.
Once you log in to mejampo, go to Account Settings or Preferences to change your email, phone number, password, or notification settings. You can enable or disable push notifications on mobile, adjust two-factor authentication, and set a preferred language (English or Indonesian). If you need to pause gaming or take a break from the platform, contact our support team—we can temporarily restrict your account. You can withdraw any balance before pausing. If you need to close your account permanently, we process your closure request within two business days and return any remaining balance to your payment method. No withdrawal fee applies to account closure. These options are available on Android, iOS, and desktop equally.
Payments and transactions
Deposits via DANA, e-wallet, mobile banking, local payment, and online payment carry no mejampo fee; you pay only what your bank or e-wallet charges, if anything. Direct bank transfers to our e-wallet, mobile banking, local payment, or online payment virtual account also have no mejampo fee. e-wallet deposits incur no mejampo fee. Withdrawals back to your original payment method are also fee-free from mejampo, though your bank or e-wallet may charge a small processing fee. Your mejampo account statement shows the gross amount (before fees) and the net amount you receive. If you withdraw during off-peak hours or on a holiday like Idul Fitri or Idul Adha, processing may take longer, but no additional fee applies. Check your account dashboard for the current fee policy on your chosen payment method.
We review all withdrawal requests for fraud and compliance. Most withdrawals are approved within 24 hours during business hours. If you withdraw during peak times (morning to early evening, Monday to Friday), approval is usually faster. If you withdraw late in the evening, on a weekend, or on a public holiday like Idul Adha or Imlek, your request enters our queue and processes on the next business day. Very large withdrawals may require an additional compliance check, adding 1-2 business days. Once approved, funds are sent to your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, etc.); delivery from mejampo to your account typically takes 1-4 hours, depending on your bank's processing speed. If a withdrawal stalls beyond the stated window, contact our support team with your transaction ID.
Game rules and offerings
RTP stands for Return To Player. It is a percentage that shows, over a very large number of spins, how much of all money wagered on a slot game is returned to players as winnings. For example, if a game has an, it means that on average, for every 100 units wagered across thousands of spins, players collectively win 96 units (and the house keeps 4). mejampo slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others—have RTPs typically between non-specific info and non-specific info, displayed in each game's rules or info page. RTP does not predict your individual result; each spin is random. Over a few spins, you may win big or lose. Over millions of spins, RTP trends emerge. You can see the RTP for any game before you play by tapping the info icon.
mejampo does not advertise a fixed bonus amount or percentage bonus to new accounts. Instead, we offer periodic promotions and deposit incentives that change with market conditions and seasonal events (for example, during Liga 1 season or before Piala AFF tournaments). Any promotional offer is listed in your account dashboard under Promotions when you log in. Terms and conditions apply to all offers, including wagering requirements and game eligibility. New players should check their account dashboard for current offers after registration and KYC verification. Promotional funds (if any) are separate from your main balance and may be subject to rollover requirements before withdrawal. Our support team in English and Indonesian can explain any active promotion in detail.
Security and support
We provide 24-hour support in English and IndonesianYou can reach our team via in-app chat (fastest), email, or phone from your mejampo account dashboard. Response times for chat are usually within subject to verification during peak hours and within 1-2 hours during off-peak times. Email responses typically arrive within 4 hours. If you submit a query in English, our English-speaking team responds in English. If you submit in Indonesian, our team responds in Indonesian. You can switch languages in your account settings, and support will follow your preference. Our team handles account access issues, payment questions, game rule clarifications, security concerns, and complaints about transactions. For urgent issues (for example, account compromise or fraudulent withdrawal), contact us immediately via in-app chat or phone.